Terms and Conditions

Effective Date: 1 September 2026

These Terms and Conditions ("Agreement") govern your access to and use of the website, software, licenses, downloadable releases, support and cloud-connected services supplied by DGHS Trading Inc. ("DGHS Trading", "Company", "we", "us" or "our"), trading as DowGoldEA.com. By purchasing or using DowGold, you agree to this Agreement and the separate Risk Disclosure and Privacy Policy.

1. Digital Product and Delivery

DowGold is supplied digitally. No physical goods are shipped. After cleared payment and any required account checks, we provide access through the customer account, license system or another approved delivery method. You are responsible for keeping your account credentials, license keys and download links secure.

2. License Grant, Plans and Restrictions

Subject to this Agreement and cleared payment, we grant the purchaser a limited, non-exclusive, non-sublicensable license to use the purchased DowGold package on the permitted number of the purchaser's MT4 or MT5 trading accounts: Core one (1), Complete two (2), Professional four (4), and Ultimate VIP six (6). The package features and account allowance shown at checkout form part of the order.

The license is a one-time purchase. It is distinct from entitlement to future downloadable EA releases and plan-tier support. An otherwise valid license does not expire or stop working because an EA-updates period expires.

You must not copy, resell, share, publish, sublicense or distribute the software or a license key; decompile, disassemble, reverse engineer or attempt to derive source code except to the limited extent applicable law cannot exclude; bypass license, download or access controls; use another person's entitlement; or use DowGold unlawfully. Transfers or replacements require our approval and do not restart an updates period.

Personal license and account use. Each license is issued solely to the registered license holder and may be used only by that person, on the number of trading accounts included in the purchased tier. You must not share, transfer, lend, resell or permit any other person to access or use your DowGold account, login credentials, license, license key, software access or authorised connections.

Connection audits. To protect the service and enforce these Terms, we may review license connection records, including IP addresses, devices and account activity. If connection activity raises a reasonable concern that these Terms may have been breached—for example, an unusual number or pattern of concurrent IP addresses—we may contact you and require a reasonable explanation or supporting information.

We may suspend or terminate the affected access if you do not provide the requested explanation or information, or if we reasonably determine that the license has been shared or misused, subject to Section 10 and applicable law.

3. EA Updates and Support Cover

New Core, Complete and Professional purchases include downloadable EA releases for the first twelve (12) calendar months from the authoritative paid UTC timestamp. They also include the plan's product-support tier during that period: Core Basic Product Support, Complete Priority Product Support, and Professional Enhanced Priority Product Support.

After the included period, those plans may buy an optional manual twelve-month updates and support period at the price displayed before payment. The launch prices are $99 for Core, $149 for Complete and $199 for Professional, excluding applicable tax. Nothing renews or charges automatically. Future prices may change after advance notice; the price displayed at checkout is the price the customer chooses to pay.

Annual cover helps fund continued EA development, secure live-service infrastructure, compatibility and security testing as MetaTrader, brokers and operating systems change, and customer support. In return, active cover provides eligible later EA releases and the purchased plan's Product Support tier for the covered period.

Ultimate VIP includes downloadable EA releases and VIP Priority Support for the supported commercial life of DowGold EA and has no annual EA-updates fee. In this Agreement, a new-sale reference to "lifetime" means the supported commercial life of the DowGold EA product or benefit concerned; it does not mean the lifetime of an individual or an unconditional promise that a service will operate forever.

An updates period is a half-open UTC interval: it includes its start instant and ends immediately before its stated expiry instant. An early renewal adds twelve months after the current uninterrupted expiry. A renewal bought after expiry starts a new twelve-month period at its authoritative paid UTC timestamp; we do not charge for or backdate the lapsed interval. A paid standard-tier upgrade starts a fresh twelve-month period unless a recorded grandfathered lifetime entitlement applies. An Ultimate VIP upgrade makes qualifying updates and VIP support lifetime.

4. What Happens When Updates Cover Expires

If Core, Complete or Professional cover expires, an otherwise valid license and the customer's existing live trades do not stop solely for that reason. The customer keeps the right to use and re-download the last feature release for which that license was eligible. Later downloadable feature releases, new client-side features, plan-tier product support and all priority handling stop until cover is renewed.

A lapsed customer retains non-priority Account Function Support for login and account access, billing, license activation or recovery, and confirmed DowGold live-service incidents. It does not include later-release troubleshooting, update-dependent guidance or priority handling.

Older builds are not guaranteed to remain compatible with later changes made by MetaTrader, an operating system, broker, prop firm or other third party. Renewed cover includes eligible later compatibility and feature releases.

5. Cloud-Connected Live Service and Essential Builds

The existing DowGold Cloud client connection remains backward compatible for valid licenses. A valid license continues to receive centrally delivered trade-stream, operational, service-protocol and security changes required to operate the existing licensed service, regardless of EA-updates expiry. If a change controlled by DowGold would otherwise break the connection used by a lapsed customer's last eligible build, we will make the minimum no-feature bridge or security build required to preserve that existing connection available without requiring renewal. An essential build does not grant unrelated new features.

The live service depends on internet access, MetaTrader, brokers, hosting, market data and other systems. Service availability is not guaranteed to be uninterrupted. We may maintain, secure, modify or discontinue features or the overall service in accordance with this Agreement and applicable law.

6. Setup and Support

Every initial license purchase includes one initial setup-assistance entitlement. During an included or renewed updates period, the plan's product-support tier applies. Ultimate VIP receives VIP Priority Support for the supported commercial life of DowGold EA. Priority describes queue order; it is not a guaranteed response-time service level unless a separate written SLA expressly says otherwise.

Support does not include personalised trading, investment, legal or tax advice; management of the customer's trading account; a promise of profit; or responsibility for a third party's systems or rules. Remote setup, where offered, requires the customer's permission and supervision.

7. Refunds, Reversals and Payment Disputes

The current initial-license offer and each manual annual renewal for updates and support include the same 30-day money-back guarantee. A customer may request cancellation and a full refund within 30 days after the relevant purchase if dissatisfied with DowGold's level of performance. Renewal refund requests are reviewed and processed manually. There is no usage-based exclusion from this guarantee. The specific refund information shown at checkout forms part of the order, and statutory rights remain unaffected. Partial refunds and automatic prorated refunds are not offered unless required by law or expressly approved by us.

A full refund or chargeback of an initial activation payment invalidates the license created by that payment and its related updates and support entitlements. A full refund or chargeback of a manual updates renewal reverses only that renewal's fixed coverage grant; it does not disable, delete or otherwise affect a separately paid valid runtime license or unrelated paid coverage. A partial monetary refund does not change coverage unless an authorised, recorded adjustment expressly says so.

If you believe a charge is wrong, contact us promptly so it can be investigated. Fraud, unauthorised sharing, abusive disputes or a material breach may result in proportionate suspension or termination of the affected account, license or benefit while the matter is investigated, subject to applicable law.

8. Historical Purchases and Grandfathering

These new-sale terms apply only to qualifying direct purchases paid on or after 1 September 2026. Earlier orders and licenses remain untouched and continue under the product and sales-channel terms presented when they were purchased. We do not migrate historical orders into this offer or use these terms to narrow an earlier lifetime-updates or lifetime-support promise.

Independent reseller purchases follow the reseller's published sales, updates, support and refund terms unless a recorded DowGold entitlement expressly states otherwise. The direct annual-cover model applies to DowGoldEA.com first. CheaperForex remains on its current published lifetime terms and is excluded from these direct renewal products. Any possible one-slot CheaperForex renewal model is a separate later project with its own implementation and published terms.

9. Trading Risk and No Advice

Foreign exchange, precious-metal, index and other leveraged trading carries a high risk of loss. DowGold does not guarantee profit, a return, a maximum drawdown, a successful prop-firm challenge or uninterrupted execution. Past performance, verified accounts, backtests, examples and reviews do not guarantee future results. You choose the broker, account, settings, exposure and whether automated trading is suitable for you, and you remain responsible for every financial outcome.

DowGold is software, not a broker, investment manager, financial adviser or personalised investment service. Read the separate Risk Disclosure before using a live account and seek independent professional advice where appropriate.

10. Unauthorised Use and Termination

We may suspend or terminate an affected license, account, download entitlement or service access where reasonably necessary to address non-payment, fraud, sharing, cracking, redistribution, an attempt to bypass security, unlawful use or another material breach. Where practical and lawful, we will explain the reason and provide a route to correct an error. Ordinary EA-updates expiry is not itself a license breach and does not terminate an otherwise valid license.

11. Ownership and Intellectual Property

DowGold software, source code, branding, website content and related intellectual property remain owned by DGHS Trading Inc. or its licensors. Purchasing a license grants only the rights expressly stated in this Agreement. All other rights are reserved.

12. Third-Party Services

MetaTrader, brokers, prop firms, payment providers, hosting services, analytics sites, Telegram, resellers and other linked services are independent third parties. Their availability, rules, prices, security and decisions are outside our control. A compatibility statement or link is not a guarantee or endorsement. You must review and comply with their current terms.

13. Changes to These Terms

We may update these Terms for future purchases or to reflect product, legal, security or operational changes. We will publish a new effective date and provide reasonable advance notice of a material change affecting an active paid updates period or a future renewal price. Changes do not retroactively remove a recorded grandfathered promise or an entitlement already earned, except where required by law or necessary to address fraud, abuse or a serious security risk.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of the United States of America and the State of Florida, without regard to conflict-of-law rules. Subject to any mandatory consumer rights or jurisdiction that cannot lawfully be excluded, disputes shall be brought in the competent state or federal courts located in Florida.

15. Contact

Questions about these Terms, an order, a refund or support can be sent to [email protected] or through the contact page at https://dowgoldea.com/contact-us/.