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Log in to manage your license, download your EA, and access your account.
DowGold Help Centre
Set up, connect and troubleshoot DowGold.
Guidance for setup, licenses, cloud connectivity, troubleshooting and account support.
Browse 8 help topics and 9 DowGold guides.
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Getting Started
Go from your member download to a verified connection.
1 guideInstallation & Updates
Install or update the version available to your account safely.
1 guideLicense & Devices
Activation, authorised terminals and device changes.
1 guideConnection & Trade Stream
Confirm cloud connectivity and investigate interruptions.
1 guideTrading Modes & Risk
Understand approved mode definitions, timing and risk controls.
1 guideBrokers & Prop Firms
Check approved symbols, permissions and platform requirements.
1 guideTroubleshooting & Diagnostics
Use exact error messages and a focused log excerpt to find the cause.
1 guideAccount, Billing & Support
Understand support verification, orders and Member Zone access.
2 guidesGuide library
Popular help guides.
- Getting Started · 5 minutesConnect DowGold for the first time→
- Installation & Updates · 4 minutesUpdate DowGold safely→
- License & Devices · 4 minutesChange a registered trading account safely→
- Connection & Trade Stream · 4 minutesRun the connection check→
- Trading Modes & Risk · 5 minutesChoose a trading mode and understand its risk→
- Brokers & Prop Firms · 5 minutesCheck broker, symbol and prop-firm compatibility→
- Troubleshooting & Diagnostics · 3 minutesCollect safe diagnostics for support→
- Account, Billing & Support · 2 minutesHow Support Hub access is verified→
- Account, Billing & Support · 3 minutesHow annual cover affects updates and support→