Connection & Cloud Status
Run the connection check
Check platform connectivity, the expert and DLL files, your license key and trading permissions.
- Reading time
- 4 minutes
- Applies to
- MetaTrader 4 & 5
- Last reviewed
- 10 September 2026
Before you begin
Do not change trading settings while a DowGold position or pending order is open. Keep the terminal time and timezone visible while checking messages.
Follow these steps
- 1
Confirm that MetaTrader is online and receiving live prices.
- 2
Keep MetaTrader open. Go to File → Open Data Folder and check that the supplied expert file is in MQL4/Experts for MT4, or MQL5/Experts for MT5.
- 3
Check that the supplied DLL file is in MQL4/Libraries for MT4, or MQL5/Libraries for MT5. No WebRequest address is needed.
- 4
Confirm that DowGold is attached to your chart and your license key is entered correctly in DowGold's Inputs.
- 5
Confirm that AutoTrading in MT4 or Algo Trading in MT5 is enabled globally and for the DowGold chart.
- 6
Check that DowGold shows it is fully connected and displays the correct account.
- 7
If it remains offline, review the Experts and Journal tabs and include the exact messages and timestamps in a verified support ticket.
Expected result
MetaTrader receives live prices and DowGold shows that it is fully connected, without a repeating error. For detailed instructions, read the comprehensive PDF guide included with every Member Zone download.