Account, Billing & Support
How Support Hub access is verified
Support access is matched automatically to eligible current or legacy DowGold licenses on your signed-in account.
- Reading time
- 2 minutes
- Applies to
- Signed-in members
- Last reviewed
- 6 September 2026
Before you begin
Sign in using the DowGold account connected to your license purchase.
Follow these steps
- 1
Open My Tickets and choose to create a support ticket.
- 2
DowGold checks the license attached to that signed-in account. Legacy licenses are also checked against their linked order and issued key.
- 3
If the license is eligible, the support areas for its plan and cover status appear automatically.
- 4
If access is not recognized, confirm that you used the same account as the purchase, then contact [email protected] for account help.
Expected result
Eligible support access appears without entering an order number or changing the license on the account.